Telehealth Case Management in Primary Care: An Innovation in Response to Service Disruption for Patients with Complex Needs
Date
2020-2021
Partners
The Foundation for Advancing Family Medicine
Aim
Implementing and evaluating a primary care telehealth case management intervention for patients with complex needs in three Canadian provinces.
Results
Case management via telehealth has been greatly appreciated by patients, primary care providers and case managers. This approach is appropriate for most consultations, and offers several advantages, including easier and faster access to care.
Team
Principal investigators
Catherine Hudon, Professor, Department of Family Medicine and Emergency Medicine, Université de Sherbrooke
Maud-Christine Chouinard, Professor, Faculty of Nursing, Université de Montréal
Kris Aubrey-Bassler, Associate Professor, Department of Family Medicine, Memorial University
Fred Burge, Professor, Department of Family Medicine, Community Health and Epidemiology, Dalhousie University
Shelley Doucet, Associate Professor, Department of Nursing, University of New Brunswick
Vivian R. Ramsden, Professor, Department of Family Medicine, University of Saskatchewan
Co-investigators
Yves Couturier, Professor, School of Social Work, Université de Sherbrooke
Alison Luke, Senior Research Associate, Department of Nursing and Health Sciences, University of New Brunswick
Marie-Eve Poitras, Professor, Department of Family Medicine and Emergency Medicine, Université de Sherbrooke
Research assistants
Québec
Mireille Lambert, Department of Family Medicine and Emergency Medicine, Université de Sherbrooke
Olivier Dumont-Samson, Department of Family Medicine and Emergency Medicine, Université de Sherbrooke
Mathieu Bisson, Department of Family Medicine and Emergency Medicine, Université de Sherbrooke
New Brunswick
Charlotte Schwarz, Department of Nursing, University of New Brunswick
Decision makers and managers
Cassie Chisholm, Director of Primary Care, Department of Health and Community Services – Newfoundland and Labrador
Daniel Doherty, Director of Primary Care, Horizon Health Network, New Brunswick
Philippe Lachance, Director of Access and Organization of Primary Care Services, Ministère de la Santé et des Services sociaux, Québec
Tara Sampalli, Director of Primary Care and Chronic Disease Management Research and Innovation, Nova Scotia Health Authority
Patient partners
Nova Scotia
Judy Porter
Donna Rubenstein
New Brunswick
Cathy Scott
Linda Wilhelm
Newfoundland and Labrador
Mike Warren
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